After a frustrating morning, including cancelling my direct debit with British Gas as I do not want them to use my cash without proper reason, I have made arrangements to switch gas supplier to ScottishPower.

• More streamlined automated call section than British Gas
• Much quicker to speak to an adviser - within a few rings, rather than the 15 minute wait for the British Gas adviser
• Cheaper - I knew this anyway and it had not been a major concern until combined with an unjustified hike in my payments.
• Willing to accept my estimate of cost, though of course this will be reviewed.
• Helpful and reassuring

I used uswitch to compare prices - its a useful service and I was tempted by other companies for their better customer rating, but held back because I already have ScottishPower for electricity and have been satisfied with their service. Southern Electric were high on the list but I don't like their pushy door-to-door sales tactics.